Frequently Asked Questions
EigenH is an intelligent front desk for healthcare practices. It answers inbound patient calls around the clock, handles appointment scheduling and rescheduling within rules your office approves, and runs recall and follow-up so overdue patients hear from you. Every call is captured with its intent, outcome, transcript, and next step, so your front-desk team always knows what happened.
Yes. EigenH answers inbound calls 24/7, including nights, weekends, holidays, and busy-hour overflow when your team is already on another line. Calls that still slip through enter the follow-up queue, so the patient hears back from your practice instead of scheduling somewhere else.
An answering service takes a message for someone to act on later. EigenH completes the task on the call: it schedules or reschedules the appointment within your approved rules and logs the transcript, intent, and outcome for the front-desk team. Calls that need human judgment go to your staff with the full conversation attached.
Scheduling access to ten major dental practice-management systems, including Open Dental, Dentrix, Eaglesoft, Curve Dental, and Denticon, is live today through EigenH's NexHealth partnership. If your PMS is on that list, scheduling and rescheduling work from the start. Insurance eligibility and claims connectivity is separate work and is not live yet. The dental page lists every system with a status label showing exactly where it stands.
EigenH is built to complete routine administrative requests reliably. When a conversation needs human judgment, it hands the call to your front-desk staff with the transcript and context already captured, so the patient does not have to start over and nothing gets dropped.
Pricing is quoted per practice after a scoping conversation rather than published as a list price. The quote depends on your call volume, the workflows you start with, the practice-management connection, and how much implementation support you need. The pricing page explains how that conversation changes for a single location, a practice with 2 to 3 locations, and a larger group, and a demo is where a real number comes from. EigenH is sales-led, so there is no self-serve signup.
Inbound patient calls are the core of EigenH. Reminders, confirmations, and approved follow-up go out on the channels your practice signs off on during setup, and the exact channel mix for your workflows is confirmed while your deployment is scoped.
EigenH holds a natural conversation instead of walking patients through menu options. A patient says what they need, whether that is a new appointment, a different time, or a question about an upcoming visit, and EigenH understands the intent and completes the task rather than routing the call to a mailbox or a hold queue.
No. EigenH takes the routine, repetitive call volume, such as scheduling, rescheduling, recall, and common questions, so your staff can focus on patients standing at the desk and on calls that genuinely need a person. Urgent or complex conversations are escalated to your team with the context already gathered.
Your practice does. During onboarding your team defines the call scripts, scheduling rules, provider and operatory availability, and escalation criteria, and the agents stay within them. Anything outside those rules goes to staff.
EigenH sends appointment reminders and confirmations on the schedule your practice approves, and runs recall for patients who missed a visit or are overdue for one. Each attempt gets a recorded status, so your team can see who confirmed, who rescheduled, and who still needs a person.
EigenH captures every call's intent, outcome, transcript, and next step, so the team can see what happened on each interaction and what still needs attention. Front-desk analytics show call volume, appointment outcomes, follow-up status, and staff handoffs.
EigenH is designed to support HIPAA-regulated administrative workflows, and HIPAA readiness work is ongoing. Where a practice is subject to HIPAA and EigenH processes protected health information on its behalf, EigenH may act as a business associate under a written Business Associate Agreement where required, as described in the EigenH privacy policy. Practices should not submit PHI until EigenH has approved the applicable production use case in writing and a BAA is in effect where required. Data-handling and compliance questions are covered in detail during the sales process; contact the EigenH team for specifics.
Yes. EigenH supports custom call flows per location, and reporting scope for a group is confirmed during evaluation. The pricing page describes how scoping works for a single location, a practice with 2 to 3 locations, and a larger group; for groups and DSOs, the integration scope, deployment boundary, and commercial terms are confirmed in writing before a proposal. Talk to the EigenH team about your locations.
Most offices miss calls after hours, during lunch, and whenever the front desk is already on the phone, and each unanswered call can be a patient who schedules elsewhere. The free missed-call calculator models the monthly opportunity from your own call volume, missed-call rate, and patient value. The assumptions are visible and editable, and the result is a planning estimate, not a performance claim.
The timeline depends on how deep the integration goes, so the EigenH team scopes it for your setup during the first conversation. Every launch follows the same path: a discovery call, configuration against your office's scheduling rules and call scripts, and testing of routine requests and exceptions before the workflow handles real patient calls.
Book a demo or contact the team. Engagements begin with a discovery call to map your current patient communication flow and pick the highest-impact workflow to start with. From there, EigenH is configured to your call scripts, scheduling rules, and integration requirements, then tested with your team before go-live.
