Eigen Reach · Live
An intelligent front desk that never sleeps.
Reach answers every patient call, books and reschedules appointments, runs hygiene recall, and hands urgent cases to your team — 24/7, in the patient's language.
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Natural voice
Warm, human conversations patients actually trust.
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Live interruptions
Handles overlaps, corrections, and changes mid-call.
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Instant response
Answers on the first ring — after hours and overflow.
One agent, three surfaces
Everything your front desk does — handled.
The voice agent on every call
Reach picks up instantly and talks like your best receptionist — answering questions, capturing intent, and moving patients toward a booking.
- Answers after-hours, weekends, and busy-hour overflow
- Books, reschedules, and cancels via office-approved rules
- Confirms by SMS and logs every outcome
- Escalates urgent or complex calls to staff with context
- Incoming patient call
- Appointment request detected
- Emergency slot found
- Booking confirmed · SMS sent
Workflows that fit your office
Configure how Reach books, routes, and follows up so every action matches your practice's rules — providers, operatories, hours, and escalation.
- Office-approved booking and routing rules
- Provider, operatory, and hours awareness
- Recall and reminder campaigns that run themselves
- Safe escalation paths straight to your team
- Route new patients → front desk
- Emergencies → on-call provider
- Hygiene recall → auto follow-up
- After-hours → book + confirm
Every call captured and measured
See intent, outcome, transcript, and next step for every conversation — and exactly where revenue is leaking.
- Call intent and outcome dashboards
- Missed-call and recall recovery tracking
- Searchable transcripts and summaries
- Front-desk load and booking metrics
Call volume
By hour, day, and outcome
Resolution rate
Handled vs. escalated
Bookings
Created, moved, cancelled
Recall recovery
Overdue hygiene reached
Multilingual
Answer patients in their language.
Reach holds a natural conversation across the languages your community speaks — switching automatically when a caller does.
- English
- Spanish
- French
- Mandarin
- Punjabi
- Tagalog
- Vietnamese
- Arabic
Voice experience
Strike the right tone.
Listens for intent
Reach catches why a patient is calling — booking, billing, an emergency — and responds to that, not a script.
Calm under pressure
Anxious or in pain, callers get a steady, reassuring voice that keeps the conversation moving.
Never rushes a patient
Natural pauses and follow-up questions, so nothing important gets missed on the call.
Reads the room on every call.
Reach picks up on urgency, intent, and timing — then takes the right next step automatically.
“I think I cracked a tooth and it really hurts…”
“Do you have anything after 6pm this week?”
“It's been a while since my last cleaning.”
Hear Reach answer a call.
Walk through how Reach handles a real inbound patient call — from the first ring to a confirmed booking and an SMS receipt.
Built for trust
Encrypted end to end
Patient data is encrypted in transit and at rest.
Office-approved actions only
Reach acts strictly within the rules your team sets.
Full audit trail
Every call has a transcript, summary, and outcome to review.